AI SUPPORT OPERATING SYSTEM
AnswerDesk AI Guide
AnswerDesk AI is a deployable AI support system for a single client. The knowledge base defines what the AI can know, and the rule library defines how it should handle support cases. When customers ask through the website widget, Telegram Bot, or API, the AI retrieves the right knowledge and rules, drafts a grounded reply, and hands off when confidence is low or risk rules are matched.
What Proves It Works
- Answers questions covered by uploaded material
- Does not invent when no source exists
- Hands off low-confidence or sensitive cases
- Inbox shows messages, sources, and outcomes
QA
How To Test Quality
Test with real customer questions, not only demo prompts.
Before a full test, clear demo data from the top-right button or this page, so knowledge, conversations, evaluations, inbox, and reports can be verified from a clean state.
01Customer asks
02Match fixed FAQ
03Match AI rules
04Hybrid knowledge retrieval
05Generate only when needed
06Check handoff
07Record trace