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AnswerDesk AI
Control Tower
Website
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Clear Demo Data
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API Docs
AI Agent Settings
These settings affect the AI prompt, handoff decisions, and the website widget default greeting.
Agent Identity
Agent Name
Default Welcome Message
Reply Tone
Professional, concise, empathetic
Answer Boundaries
Low Confidence Threshold (%)
Sensitive Topics (handoff on match)
Do not invent answers without sources; hand off automatically
Always On