Workflows & Tools
Configure how the AI can plan multi-step actions. Mock tools are for testing; webhook tools call the client's systems when configured.
{
"workflowId": "collect_then_call",
"maxIterations": 4,
"successCondition": "tool.call returns status=ok",
"failureStrategy": "fallback_to_human",
"actionPlan": [
{ "id": "a1", "type": "field.collect", "dependsOn": [] },
{ "id": "a2", "type": "approval.request", "dependsOn": ["a1"], "timeoutSec": 900 },
{ "id": "a3", "type": "tool.call", "tool": "client_webhook", "dependsOn": ["a2"] },
{ "id": "a4", "type": "reply.send", "dependsOn": ["a3"] }
]
}
01intent.detectedCustomer asks for a supported task.
02field.collectRequired fields are collected before action.
03approval.requestHigh-impact action waits for approval.
04tool.callWebhook is called only after approval.
05reply.sendCustomer-visible reply uses tool result.