AI Front Desk Control Tower

AI support desk deployed for your business in 48 hours.

AnswerDesk AI is a single-client support system for small teams that need website chat, Telegram, API support, knowledge-grounded answers, and human handoff without moving into a large helpdesk platform.

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Live Decision Tracecontrolled
{
  "customer": "Can you change my booking?",
  "object": "appointment",
  "intent": "modify",
  "requiredFields": ["date", "contact"],
  "retrieval": ["policy", "availability_sop"],
  "actionPlan": [
    { "type": "field.collect", "status": "waiting" },
    { "type": "tool.call", "tool": "availability_api" },
    { "type": "reply.send", "dependsOn": ["tool.call"] }
  ],
  "fallback": "handoff.request"
}
Not a chatbot wrapperSeparate decision, retrieval, workflow, and human-control layers.
Not locked to one industryBusiness Center models services, appointments, products, accounts, projects, or internal data.
Not a static demoDemo uses mock tools to show workflow behavior. In deployment, tools connect to APIs, webhooks, CRM, or ticketing systems.
Business Abstraction

The system learns what the client business looks like before it answers.

Business Center is optional, so a simple customer support deployment still works with FAQ/RAG/handoff. When configured, it gives the AI structured objects, intents, required fields, tool permissions, and workflow goals.

Business Abstraction

Business Profile -> Objects -> Intents + Fields

Knowledge & Rules

FAQ, Knowledge Base, AI Playbooks, and risk boundaries

Agentic Workflow

Action Plan, tool calls, approvals, retries, and fallback

Hybrid RAG

Vector retrieval + keyword retrieval + RRF fusion

Human Control

Human active / paused states with original-channel replies

Observability

Decision traces, action runs, handoff events, reports

Operating Loop

Every message goes through a traceable support loop.

01CaptureWebsite, Telegram, API, and custom app messages enter one thread.
02UnderstandDetect language, intent, business object, missing fields, and risk.
03RetrieveFAQ-first, playbooks, hybrid RAG, and customer documents.
04DecideReply, ask a follow-up, hand off, request approval, or run a tool.
05ActSend replies, emit webhooks, create tickets, or sync external systems.
06ImproveUse traces, reports, and evaluations to close knowledge gaps.
Single-client delivery

Built for agencies and operators who need to deploy real support systems quickly.

Use it as a full AI support console, or only as a decision engine behind the client's existing product, CRM, ticketing system, Telegram Bot, or automation platform.

Website WidgetOriginal-channel human replies
Telegram BotWebhook intake and bot replies
REST APIEmbed support decisions into any app
Webhook ToolsCall customer systems when configured
48-hour deployment review

Send one support workflow. I will tell you whether AnswerDesk can be deployed for it.

No payment required for the review. Share the business, channel, and support volume. Good-fit requests get a deployment outline and fixed-price scope.