AI SUPPORT OPERATING SYSTEM
AnswerDesk AI Guide
AnswerDesk AI is a deployable AI support system for a single client. The knowledge base defines what the AI can know, and the rule library defines how it should handle support cases. When customers ask through the website widget, Telegram Bot, or API, the AI retrieves the right knowledge and rules, drafts a grounded reply, and hands off when confidence is low or risk rules are matched.
What Proves It Works
- Answers questions covered by uploaded material
- Does not invent when no source exists
- Hands off low-confidence or sensitive cases
- Inbox shows messages, sources, and outcomes
Upload FAQ, SOPs, product docs, policies, or PDFs.
Upload Knowledge02Configure Answers And RulesUse FAQ for repeat cases. Use AI rules for boundaries.
Add FAQ03Test And PublishTest sources, confidence, and inbox records, then publish.
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