AnswerDesk AI Guide
AnswerDesk AI is a deployable AI support system for a single client. The knowledge base defines what the AI can know, and the rule library defines how it should handle support cases. When customers ask through the website widget, Telegram Bot, or API, the AI retrieves the right knowledge and rules, drafts a grounded reply, and hands off when confidence is low or risk rules are matched.
- Answers questions covered by uploaded material
- Does not invent when no source exists
- Hands off low-confidence or sensitive cases
- Inbox shows messages, sources, and outcomes
Technical Overview
This is not a static demo. Admin, knowledge base, vector retrieval, chat widget, and API all connect to real services.
AnswerDesk AI is not positioned as a multi-tenant SaaS. It is a deployable AI support system for one client at a time. The client can use the built-in website widget, or use only the API to connect the engine to an app, CRM, ticketing system, or bot.
When approved FAQ matches, reply directly without model generation.
Hybrid retrieval combines vector search, keyword search, and RRF ranking.
Low confidence, sensitive topics, or human requests move to handoff.
The model layer is replaceable and used for semantic judgment and grounded replies.