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Knowledge Base

Manage customer materials, SOPs, FAQs, and policy documents. Knowledge provides facts; AI Playbooks decide how to handle cases.

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Add Customer Knowledge

Upload or paste factual material. The system normalizes it, chunks it, stores it in Postgres, and indexes vectors for retrieval.

Knowledge Base: what AI can knowStore product materials, policies, FAQs, PDFs, SOPs, and other factual content.
AI Playbooks: how AI should actStore triggers, forbidden promises, follow-up steps, and handoff conditions.
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