Fixed FAQ
Turn repeat questions into approved answers. When FAQ matches, the system replies directly without calling the AI model.
How does AnswerDesk avoid hallucinations?AnswerDesk · Similar QuestionsAnswerDesk uses fixed FAQ, knowledge retrieval, playbooks, confidence checks, and handoff rules. If no reliable source is found, it should avoid inventing and route to human review.EnabledDoes AnswerDesk support Telegram and API?AnswerDesk · Similar QuestionsYes. AnswerDesk can connect through a website chat widget, Telegram Bot, and REST API, all feeding into the same support engine and inbox.EnabledWhat is AnswerDesk AI?AnswerDesk · Similar QuestionsAnswerDesk AI is a deployable AI customer support system with website chat, Telegram Bot, REST API, FAQ, RAG knowledge retrieval, AI playbooks, human handoff, inbox review, action traces, and reports.EnabledCan I talk to a person?Human · Similar QuestionsYes. I can route this to a human teammate.EnabledCan you check my shipping status?Shipping · Similar QuestionsI can explain shipping policy, but exact order status requires an order lookup or human review.Enabled