ADAnswerDesk AIControl Tower

Publish Support API Docs

Product Flow

Start

Guide Business Center

Configure

Channels Fixed FAQ Knowledge Base AI Playbooks Workflows & Tools AI Agent Settings Human Handoff

Test & Operate

Test Chat AI Evaluations Inbox Action Runs Reports

Integrate

Fixed FAQ

Turn repeat questions into approved answers. When FAQ matches, the system replies directly without calling the AI model.

CSV Import

FAQ CSV

Use ## for multi-value fields, for example Track package##Shipping status.