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EN Support Policy: Returns, Shipping, Subscriptions

Inspect the original source, the normalized retrieval document, and the chunks stored for vector search.

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Normalized Markdown

The AI model only restructures content for retrieval. It must not add or remove facts; LangChain chunks this version.

Used For Vector Search

EN Support Policy: Returns, Shipping, Subscriptions

Returns

  1. Returns are accepted within 30 days for unused products.

Refunds

  1. Duplicate charges and refund requests must be reviewed by a human.

Shipping

  1. Shipping updates can be answered from order status.

Subscriptions

  1. Subscription cancellation requires account verification.

Original Content

The source material uploaded or pasted into the system. Keep it read-only for factual review.

Returns are accepted within 30 days for unused products. Duplicate charges and refund requests must be reviewed by a human. Shipping updates can be answered from order status. Subscription cancellation requires account verification.