Customer 05/14 10:25
How can I contact you for collaboration?
AI 05/14 10:25
For collaboration inquiries, please reach out to our business development team through the contact form on our website or email partnerships@answerdesk.com. I can also create a callback request for you. May I have your name and phone number?
Handoff reason: Collaboration request is outside the supported scope of product support and policy answers.
Decision context FAQ, knowledge and human actions
Matched FAQ No approved FAQ matched this conversation.
Matched Knowledge AnswerDesk AI Product Knowledge e support workflows
## Knowledge Base
Stores factual materials such as product docs, SOPs, PDFs, policies, and FAQs.
## AI Playbooks
Define how the AI should handle cases, what it must not promise, and when to hand off to a human.
## Hybrid RAG
Combines vector retrieval, keyword retrieval, and reciprocal-rank fusion so answers can match both semantic questions and exact terms such as SKUs, policy names, order words, or product names.
##
EN Product Catalog and Fit Guide # EN Product Catalog and Fit Guide
## Products
- **Bamboo Sheet Set**: soft, breathable, best for warm sleepers.
- **Cotton Percale Sheet Set**: crisp, cool, durable.
- **Blackout Curtains**: block light and improve privacy.
- **Down Alternative Comforter**: machine washable and suitable for customers avoiding natural down.
EN Support Policy: Returns, Shipping, Subscriptions # EN Support Policy: Returns, Shipping, Subscriptions
## Returns
- Returns are accepted within 30 days for unused products.
## Refunds
- Duplicate charges and refund requests must be reviewed by a human.
## Shipping
- Shipping updates can be answered from order status.
## Subscriptions
- Subscription cancellation requires account verification.
AnswerDesk AI Product Knowledge hinese data isolation. Admin language controls which knowledge, FAQ, playbooks, conversations, and reports are shown and used.
## Model Layer
The model layer is replaceable. The current deployment can use a chosen AI model behind the same product architecture.